How are our room bookings affected?
"Am I able to reschedule my booking to a later point in the year?"
We really appreciate that you may be in self-isolation, or may not want to risk travel to stay with us at this time. However, all Groupon vouchers do clearly state that once a booking is confirmed, no changes, modifications or cancellations can be made. Please see below:
Despite this, we will happily allow a rescheduled booking for another date within the validity period of your voucher (for the current deal, this would be any date before 30th April. We appreciate this may not help much, but please understand that this is as much as we can offer at this time, and is already beyond the terms of the voucher itself. Please be sure to advise us on what you would like us to do with your original booking.
"We would like to cancel our booking, are we able to get a refund for the voucher cost?"
Again, as above, we're afraid that once a booking has been confirmed, no cancellations can be made, and bookings are non-refundable. As a small, family-run business, we are not able to refund people for the costs of their vouchers because you would like to remain at home, or because it is not possible for you to travel at this time. This term was made clear (as in the screenshot above) before purchasing the voucher - perhaps postponing your trip may be a better option (see above point)? Please make sure you let us know if you do want to cancel your booking, or if you wish to keep your booking as normal.
"Are you still open?"
At this moment in time, The Courtyard Rooms are open as normal. We are closely following government guidelines, and all rooms are deep cleaned between stays. Your bookings will remain unaffected unless stated otherwise. In the event that we are forced to close, contact will be made with all affected guests. If this is the case, normal cancellation policies will apply, unless we have been notified by Groupon of other options, and whether or not we can arrange for postponed bookings or refunds.
We cannot, however, guarantee that the on-site pub, The Duke of Wellington, will remain open (as government guidelines may dictate our closure), or if it will be able to provide food during your stay. If the pub must close to the public, but the kitchen remains open, we will happily drop food off outside room doors for you to enjoy in your rooms. Please check back on our website for more information about the state of the pub.
Need to speak to us? Please call, or leave a message on 01609897247
Phone lines are not open 24/7, if there is no one there to answer your call, please try again at a later point, or leave us a message. Due to the high volume of bookings and questions, please allow us up to 48 hours to respond to you.